What payment methods do you accept?
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We accept PayPal for all subscription payments, providing secure and recurring billing with automated renewals. Cancel anytime directly through PayPal — no penalties, no hassle.
Can I upgrade or downgrade my plan?
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Yes! You can upgrade to a higher tier anytime through your account dashboard. Downgrades are also available; your subscription will adjust on the next billing cycle. If you upgrade mid-cycle, we'll prorate the cost accordingly.
How do I cancel my subscription?
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You can cancel anytime with no penalties. Simply go to your account settings and click "Cancel Subscription." Your access will remain active until the end of your current billing period. You can also email our support team for assistance.
Is there a free trial?
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Yes! Our Free tier gives you immediate access to 100 API calls/day with basic sentiment analysis. No payment required. Upgrade anytime to Developer ($29/mo) or Pro ($199/mo) to unlock all endpoints and higher limits.
How long is data retained?
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Data retention varies by plan: Free (7 days), Developer (30 days), and Pro (90 days). Historical data older than your retention period is automatically purged to optimize storage and comply with privacy regulations.
What's the annual discount?
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Annual billing saves you two months — pay for 10 months, get 12. Developer is $290/year (vs. $348 monthly) and Pro is $1,990/year (vs. $2,388 monthly). Pay once per year and enjoy uninterrupted service with automatic renewal.
Do you offer API documentation?
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Absolutely! All plans include access to comprehensive API documentation, code examples in multiple languages, and webhook support (Pro and above). Our API is RESTful and designed for easy integration with your existing systems.
What is your uptime guarantee?
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All paid plans are supported by our 99.5% uptime commitment. Every plan includes monitoring and alerting to prevent service disruptions. If you need a formal SLA, contact us and we'll work something out.