Privacy Policy

1. Information We Collect

Trinity Data Feed collects the following categories of information to provide, maintain, and improve our Service:

Account Information

• Name, email address, and company affiliation
• Billing and payment information (processed by third-party payment processors)
• Password and authentication credentials (stored encrypted)
• Account preferences and settings

API Usage Data

• API requests and query parameters
• Data access patterns and usage frequency
• API key activity and authentication logs
• IP addresses and device information
• Timestamps and duration of API calls

Aggregated Intelligence Data

• Publicly available social media mentions and posts
• News articles and media coverage
• Market data and sentiment scores
• Note: This data is aggregated and anonymized; we do not collect personally identifiable information about individuals

Communication Data

• Support tickets and customer service inquiries
• Feedback, survey responses, and feature requests
• Email communications with our team

Automatic Collection

• Browser type, operating system, and device information
• Referring URL and pages visited
• General geographic location (country/city level, not exact)
• Cookies and similar tracking technologies (see section on cookies below)

2. How We Use Information

We use the information we collect for the following purposes:

Service Delivery

• Authenticating your account and authorizing API access
• Generating API responses and aggregated data
• Processing and fulfilling your requests
• Maintaining uptime and system stability

Billing & Payment

• Processing subscription payments and refunds
• Generating invoices and billing statements
• Enforcing rate limits and usage-based billing

Service Improvement

• Analyzing usage patterns to optimize API performance
• Developing new features based on user feedback
• Conducting research and analytics
• Testing and debugging the Service

Security & Fraud Prevention

• Detecting and preventing unauthorized access
• Investigating suspicious activity and abuse
• Enforcing our Acceptable Use Policy
• Protecting against fraud and security threats

Legal & Compliance

• Responding to legal requests, court orders, and regulatory inquiries
• Complying with applicable laws and regulations
• Maintaining audit logs and record-keeping

Marketing & Communication

• Sending you product updates and announcements (with your consent)
• Notifying you of changes to our Terms or Privacy Policy
• Responding to your inquiries and support requests

3. Data We Aggregate

A core function of Trinity Data Feed is aggregating publicly available data from 55+ web platforms. It is important to understand what data we collect and how we treat it:

What We Aggregate

• Public social media posts, mentions, and engagement metrics
• News articles and media coverage from published sources
• Market intelligence and trading data
• Sentiment scores and trend analysis derived from public content

What We Do NOT Collect

• Personally identifiable information (PII) such as names, phone numbers, or email addresses
• Passwords, payment information, or authentication credentials
• Private messages, direct messages, or non-public communications
• Health, financial, or other sensitive personal information

Data Normalization & Processing

All aggregated data is processed using our proprietary algorithms to:

• Remove or anonymize identifying information
• Normalize data across different platform formats
• Apply AI-powered sentiment scoring and trend detection
• Create abstract metrics and insights (not tied to specific individuals)

The output of our Service is business intelligence, not personal information about specific people.

4. Data Retention

We retain different categories of data for different periods:

Account Data

Account information (name, email, billing details) is retained throughout your subscription and for 90 days after termination. This allows you to recover your account within a grace period if requested.

Aggregated Intelligence Data

Aggregated data is maintained on a rolling 12-month window. Data older than 12 months is automatically purged unless you request longer retention for archival purposes.

API Usage Logs

Request logs and usage analytics are retained for 30 days for billing, performance monitoring, and security purposes.

Backups

Backup copies may exist for up to 30 days after deletion for disaster recovery purposes. After 30 days, all copies are securely destroyed.

Deletion Requests

You may request deletion of your account and associated data at any time. We will delete your data within 30 days, except where required to retain it for legal, tax, or security purposes.

5. Third-Party Services

Trinity Data Feed uses third-party service providers for specific functions. These providers are contractually obligated to protect your data:

Payment Processing

We use PayPal to process all subscription and one-time payments. Payment information is not stored on our servers. See PayPal's Privacy Policy for details on how they handle your data.

Cloud Hosting & Infrastructure

We host our infrastructure on cloud providers including [INSERT PROVIDER]. These providers have data processing agreements in place to protect your information.

Email & Communication

We use third-party email and support tools for customer communications. These services are configured to comply with our privacy standards.

Analytics

We may use analytics tools to understand how users interact with our Service. These tools are configured to respect user privacy and comply with regulations.

No data sharing for marketing: We do not sell, trade, or share your personal information with third parties for marketing purposes.

6. Security Measures

Trinity Data Feed implements industry-standard security controls to protect your information:

Data in Transit

• All communications are encrypted using TLS 1.2 or higher (HTTPS)
• API calls are authenticated and encrypted end-to-end

Data at Rest

• Sensitive information (passwords, API keys) is hashed and salted
• Database encryption and file-level encryption for sensitive data
• Regular backups stored in secure, geographically redundant locations

Access Controls

• Role-based access control (RBAC) for employee access to systems
• Multi-factor authentication available for account security
• API key rotation and revocation mechanisms

Monitoring & Incident Response

• Continuous monitoring for suspicious activity and unauthorized access
• Security incident response plan and notification procedures
• Regular security audits and penetration testing

7. Your Data Rights

Depending on your location, you may have certain rights regarding your personal data:

How to Exercise Your Rights

To exercise any of these rights, submit a request to privacy@trinitydatafeed.com with:

• Your name and account email
• A description of your request
• Proof of identity (for security purposes)

We will respond to your request within 30 days. If your request is complex or requires investigation, we may extend this period by an additional 30 days with notification.

8. GDPR Compliance

For users located in the European Union or processing data subject to the GDPR, Trinity Data Feed complies with all applicable GDPR requirements:

Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract: Necessary to fulfill our Service Agreement with you
• Legitimate Interest: To improve our Service, prevent fraud, and ensure security
• Consent: For marketing communications and optional features (you may withdraw consent)
• Legal Obligation: As required by law (tax, compliance, court orders)

Data Processing Agreement

If you are a business customer in the EU, we offer a Data Processing Agreement (DPA) as required by GDPR Article 28. Contact legal@trinitydatafeed.com to execute a DPA.

International Data Transfers

If you are located in the EU and your data is transferred outside the EU, we use Standard Contractual Clauses (SCCs) or other mechanisms approved by the European Commission to ensure adequate protection.

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at dpo@trinitydatafeed.com.

9. Cookies & Tracking Technologies

Trinity Data Feed uses cookies and similar technologies to improve your experience:

Types of Cookies We Use

• Essential Cookies: Required for login, authentication, and core functionality
• Analytics Cookies: Track usage patterns to improve the Service
• Preference Cookies: Remember your settings and preferences

Cookie Management

You may control cookies through your browser settings. However, disabling essential cookies may limit your ability to use the Service. For more information, visit aboutcookies.org.

10. Changes to This Privacy Policy

Trinity Holdings may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors.

Material changes (changes that affect your rights or significantly alter our practices) will be announced with at least 30 days' notice via email or our website. Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

We encourage you to review this policy regularly to stay informed about how we protect your information.

11. Contact & Data Privacy Inquiries

If you have questions about this Privacy Policy, our data practices, or wish to exercise your data rights, please contact: